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01233 636617

Frequently Asked Questions

Please click on a question below to find out more.

Our aim is 100% client satisfaction, if you are not entirely happy with any product or service you receive please do not hesitate to contact us, please contact your account or sales adviser in the first instance to address and then one of our Directors will personally assess and resolve any problems you may encounter. We pride ourselves on very happy customers and grow our business through repeat orders.

01233 636617 or email sales@seriousprintgroup.co.uk

Yes. We save final artwork to our archive system for a period of 3 months, after this time all artwork supplied will have to be re submitted, if we have produced the artwork for you then this is held on archive for 6 months and you can also ask for a copy of the original at time of order to keep in your own archive.

Yes. We have dedicated Account Managers for every one of our customers. They will work with you on every aspect of your order, from quotes, advice through to delivery.

You can provide a disc, email artwork or we can access it from your FTP.

We also have an FTP drop-box for supplying large files. See our artwork tab for lots more information on files we can accept and by what means.

You can also email or call our Studio team for more information. studio@seriousprintgroup.co.uk or call 01233 636617.

All artwork supplied receives a pre flight check free of charge before we proceed. If you have submitted your own files and there is any kind of problem we will get in touch to make you aware. If artwork is deemed as commercially acceptable we will schedule your order into production without contacting you.

Please do note we cannot be held responsible for any errors on artwork supplied. Please check carefully any artwork files and take a look at our Artwork page for information on the type of files we accept.

If we produce artwork for you then proofs will be supplied and we will not proceed until signed off or accepted as approved for production.

If you have any questions or would like to make us aware of any requirements or concerns you may have regarding your artwork then please email studio@seriousprintgroup.co.uk or call 01233 636617 and ask to speak to one of our highly experienced design team who will be happy to help.

Delivery details are shown at payment stage and can be chosen by you to suit your needs.

The countdown starts as soon as we receive your print ready artwork or upon approval of any proofs sent to you.

If you require a more urgent turnaround please email sales@seriousprintgroup.co.uk or call 01233 636617 to discuss options we can provide.

Yes of course. Contact us for an account application form which you can email or post back to us. Subject to a satisfactory credit check we may be able to offer credit facilities but will require payment by cash, card or BACS for any orders placed while checks are being made. Our standard terms are 28 days payment from completion of order.

You can contact our accounts team to discuss further by telephone 01233 636617 or by email accounts@seriousprintgoup.co.uk

Yes we can accept payment in person. Although we do provide easy facilities where payment can be taken online or over the phone subject to type of card, please call our sales or accounts team if you would like to make a payment on 01233 636617.

We adhere to Inland Revenue guidelines on VAT. VAT will be included on the payment process page and visible for you to see.

Please note that not all charity work is VAT exempt as it depends on the type of printed product produced. If you need to know just contact us and ask for our accounts team so we can advise you.

accounts@seriousprintgroup.co.uk or 01233 636617

Yes. We recycle packing materials where we can to cut down on waste of which none is branded with our details. We can send direct to your client under plain delivery and packing labels or you can email your own delivery notes for us to include on the item when sent out for delivery.

We can provide an installation service to suit your requirements, whether it is affixing an outdoor or indoor sign by individual or a team of installers using cherry pickers for high or difficult projects or for the more tricky installations we have an abseil team ready to scale the walls of any building or structure.

Please call for a friendly chat or to arrange a site survey on 01233 636617 or email sales@seriousprintgroup.co.uk

We have a highly experienced team of designers awaiting your brief or specification and provide a full design service tailored to your needs.

You can obtain an instant quote by choosing the artwork service at checkout. Please do keep in mind any artwork quotations do not include the supply of images or sourcing images, this could incur an extra charge.

Call or email now for a quote or any questions you may have on 01233 636617 or sales@seriousprintgroup.co.uk

We can indeed and will always try our very best to accommodate a turnaround to suit your needs. If an urgent turnaround is required please contact us, we can provide pre 9am, pre 10m, pre midday deliveries and also in some cases even same day delivery but please understand this will alway depend on workloads we have at the time. Contact one of our sales advisors for information or to book an urgent delivery.

Call 01233 636617 or email sales@seriousprintgroup.co.uk

Yes, our 10,000 square feet production facility and offices are based in Ashford, Kent, UK. We are ready to answer any questions you may have.

01233 636617 or email sales@seriousprintgroup.co.uk

We buy all of our materials and media in bulk and have fantastic buyers within the company to negotiate the best deals available. We also own all of our plant and machinery with no rental or hire purchase agreements. By doing this we keep our overheads low and can then pass on the savings to the clients, this also ensures that you get the best material or media for your chosen product with absolutely not detriment to quality or service.

We deliver to Mainland UK only and use overnight signed for couriers. We can arrange deliveries at extra cost to other destinations, please call or email to discuss.

Please email with details of your delivery destination to sales@seriousprintgroup.co.uk where we will be happy to assist, or call 01233 636617.